All direct payment gateways we use comply with the highest security standards, known as PCI-DSS, which are set by the Payment Card Industry Security Standards Council (including Visa, MasterCard, American Express, and Discover).
Additional Security Measures:
We also use SSL encryption and other security measures to protect your data during transactions. Rest assured, your payment information is handled with the utmost care.
Scope of Security:
All transactions processed through our website, including credit card payments, comply with PCI-DSS standards to ensure your payment information is secure.
Liability for Security Breaches:
While we take every precaution to protect your information, we are not liable for any breaches caused by third-party payment providers or external factors beyond our control.
Accepted Payment Methods:
We accept payments from major credit card companies, including Visa, Mastercard, and others. We also accept payments via UPI, and Net Banking.
Partial Cash on Delivery (COD) Details:
We offer a partial Cash on Delivery (COD) option where a percentage of the payment is made upfront, and the remaining amount is paid in cash upon delivery. The exact percentage required upfront will be specified at checkout.
Currency and Additional Charges:
All payments are processed in INR. Please note that additional charges, such as foreign transaction fees, may apply depending on your location and bank policies.
Security and Data Protection:
We use secure payment gateways to ensure your payment information is protected. Your credit card details are encrypted and are never stored on our servers.
Shipping Time Estimates:
Estimated shipping times: Domestic shipping can take up to 2-3 business days, while international shipping could take up to 14 business days. Please note that these times are estimates and may vary due to circumstances beyond our control.
Disclaimer for Delays:
Due to global supply chain challenges, shipping times may be longer than usual. We are not responsible for delays caused by customs, weather, or other unforeseen circumstances.
Shipping Charges:
Shipping charges for international orders are calculated at checkout based on the destination, weight, and size of the package.
Shipping Areas and Restrictions:
A full list of our shipping destinations can be found here. Please note that we may be unable to ship to certain countries or regions due to local regulations or carrier restrictions.
Communication for Unlisted Regions:
If your country or region is not listed, please contact us at suggaofficial@gmail.com to see if we can accommodate your request."
Free Shipping Details:
We offer free shipping on all domestic orders within India.
Insurance and Lost Packages:
We are not responsible for lost or damaged packages once they have been shipped. If your package is lost or damaged during transit, please contact the shipping carrier directly. We will do our best to assist you with the claims process.
Customs and Duties for International Orders:
Please note that international orders may be subject to customs fees, duties, or taxes upon arrival in the destination country. These charges are the responsibility of the recipient.
Refund Policy:
We do not offer refunds unless the product is damaged or defective upon receipt.
Exchange Policy:
We offer exchanges for a different size if the item is unworn, unwashed, and in its original packaging with all tags attached.
Timeframe for Returns/Exchanges:
We accept returns and exchanges within 7 days of the delivery date, as indicated by the carrier's tracking information.
Processing Time for Exchanges:
Once we receive the returned item and it meets our return criteria, we will process the exchange within 7-10 business days.
Exclusion of Discounted Items:
We do not accept returns or exchanges for items purchased at discounted prices, including items on sale, promotional items, and clearance items.
Shipping Costs:
Customers are responsible for the shipping costs associated with returning the item for an exchange. Additional courier charges will apply for sending the exchanged item
Legal Disclaimers:
Our returns and exchanges policy complies with applicable consumer protection laws and is subject to change without notice.
Registered Address
House of Aravis
D-26, Second floor, Shiniwaspuri
Defence Colony
New Delhi 110024
GST : 07AQBPM4541P2ZH